RETURNS & EXCHANGES

We hope you are happy with your GaintArt Studio order. If for any reason you are not completely satisfied with a product you purchased from www.gaintart.com, you may return or exchange items that meet the conditions below within 14 days of the date you received them.
 

Items made to custom order cannot be exchanged or returned.
 

Items must be returned unused, with all tags still attached. 

The original packaging must be intact.

Return shipping costs are paid by the buyer. Returns sent freight collect (shipping charged to the recipient) will not be accepted.
 

Our Return Address:

Finanskent Mah. Prof. Hasan Küçük Cad. No: 9 

İç Kapı No: 7 34760 Ümraniye / İstanbul

 

Once your item reaches us and has been inspected by our staff, if no definite defect caused by misuse or similar reasons is found and the conditions above are met, the purchase price will be refunded to your credit card within the legal period of 10 business days. This period begins when we receive your returned item.
 

You will be notified by email when your return request is approved. If your return request is not approved following our staff's inspection, you will be informed of the reason for rejection and the item(s) you sent for return will be shipped back to the delivery address you provided.

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Please keep in mind:

- Returns are not accepted for items whose original packaging has been damaged, that have been used, or that cannot be sold to another customer.

-Items made to custom order cannot be exchanged or returned.

-We do not accept returns after the 14-day period.

-Return shipping costs are paid by the customer.

-For hygiene reasons, we do not accept RETURNS on swimsuits and bikinis.